Question 1

What is Little Joys?

Accepted Answer

Little Joys is a holistic wellness solution for kids which has been developed by paediatricians, loved by kids and approved by mothers. With our innovative range of products, we aim to provide kids what they need in a form factor that they want.

Question 2

Are the products safe?

Accepted Answer

Yes, we strive to develop products of the highest quality and so we always want to make sure they are safe and effective. All our products are formulated with experts and safe to use, free from harmful chemicals. We also utilise 3rd Party Testing for a variety of factors.

Question 3

Who can use Little Joys products?

Accepted Answer

Our products cater to kids of age 2 years & above.

Question 4

Is my data shared anywhere?

Accepted Answer

Your privacy is our utmost concern. We do not share your data externally, except with our licensed healthcare providers.

Question 5

Can I place a bulk order?

Accepted Answer

Unfortunately not. Our doctor's need to consult on each individual order. You can order upto a maximum of 4 quantities per product. However, incase the doctor's prescription is for a lesser dosage, the order will be edited and refund will be generated.

Question 6

How do I return my order?

Accepted Answer

We always pack our products with extreme care to ensure that products that reach you are fully safe and are of highest quality. Unfortunately, we do not allow any returns, refunds or exchanges of these products. However, we want to make sure that you are satisfied with your order from us, always. If for any reason, you feel dissatisfied with your order please whatsapp us at 971582512878 or write to us at support@ourlittlejoys.ae and we'll do our best to assist you. If you wish to cancel your order, you can do so till your order is dispatched from our warehouse by reaching us on our customer care number as well.

Question 7

Do you charge for shipping?

Accepted Answer

We offer free shipping on all orders above AED 100

Question 8

When will my order get delivered?

Accepted Answer

Orders are generally delivered within 1-2 days from the time you make a purchase.

Question 9

How do I track my order?

Accepted Answer

Post purchase, you will get a tracking ID through SMS and WhatsApp. You can track your order through that on our delivery partner's portal.

Question 10

When will my order get delivered?

Accepted Answer

We only support standard delivery for all UAE as of now. It takes 1-2 working days for an order to be delivered, depending on your location.

Question 11

What will be inside the delivery box?

Accepted Answer

If you have ordered one of our kits, your delivery box is a set of thoughtfully curated products that cater to your kid's wellness needs. We also have a personalised note for you, a pin up poster and a regime tracker to help you reach your kid's wellness goals. Didn't order a kit? You still get our awesome products packed with care.

Question 12

Do you ship internationally?

Accepted Answer

Currently, we are only serving the UAE region. But we'll get there some day :)

Question 13

Will I get a call before delivery is attempted?

Accepted Answer

Yes, of course! The delivery executive will give you a call before the delivery is attempted.

Question 14

Can I place a purchase by Cash on Delivery?

Accepted Answer

Yes. We support cash on delivery for all orders across UAE. To make a purchase with COD as the payment method, just select Cash On Delivery during checkout.

Question 15

What kind of payment methods does Little Joys accept?

Accepted Answer

Little Joys accepts all credit/debit card payment options of all major banks as well as Cash on Delivery option.

Question 16

Can I apply the coupon code after paying?

Accepted Answer

All coupon codes need to be applied before purchase. Your coupon code might have terms and conditions that apply to specific catalogs or users. Please review whether a coupon code applies to your order or not.

Question 17

What do I do if my payment is deducted but my order is not placed?

Accepted Answer

Post your purchase, you should receive an email & SMS within 24 hours. If this hasn't happened, please send an email to support@ourlittlejoys.com and we will get it resolved right away.

Question 18

Are my transactions & banking details secure?

Accepted Answer

We use only trusted payment gateways for all payment providers. They have all the relevant security licences in place to ensure your transactions are always secure. All your payment details are encrypted and sent over a 256 bit secured SSL connection. Little Joys does not store or view any of your payment information and credentials.

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